Are You Ready for the Customer Experience Revolution in Manufacturing?
Are You Ready for the Customer Experience Revolution in Manufacturing?
The data dilemma:
Too often, data is held in different systems across functions With no joined-up source of truth, it’s difficult to analyse and retrieve data in a timely manner. When sales, strategy and service can’t get a 360˚ view of the operation, the ability to grow is compromised. How do you unify your data to provide visibility into customers and products?
Rise of the machines:
Others are already automating customer processes and successfully running servitized models. What role could IoT and AI together have to play in the future of customer engagement and service?
London, W1B 1JA
United Kingdom
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