How can we continue to drive CUSTOMER INNOVATION AT A TIME OF CRISIS?

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Peer exchange with a perspective from Oracle.

How can we continue to drive CUSTOMER INNOVATION AT A TIME OF CRISIS?

The crisis effect

Transformations are happening quickly. Brands are re-defining how they operate. Decisions are having to be made in days, not months. How can technology and a compatible corporate culture align to do great things?

The legacy

The current crisis will change the way we work, and the way in which customers interact with our brands. How do we harness the positivity of rapid, enforced change to ensure that we deliver lasting change?

The technology

What are the technologies that can be harnessed to deliver customers what they need right now and in the future environment? Is now the time to ramp up the development of new service channels, process automation and AI-based customer engagement initiatives?

When
27-May-2020 from  7:55 AM to  9:15 AM
Location
Interactive
United Kingdom
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Phone: 07769 703 541
Email:
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Join us to exchange opinions and ideas with like-minded peers from across sectors with challenges in common. Featuring an inside story, interactive digital breakout rooms and panel session with Q&A, the event will be independently facilitated and will send you away with fresh insights, robust practical examples and powerful new connections.
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