Digital Experience 2021: Creating Magical Moments
Digital Experience 2021: Creating Magical Moments in the new normal
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You need to leverage data and technology to create immersive customer journeys and relevant experiences across all channels. It is no longer just about comparing brands and products, it is about who provides the best experience and value exchange. How do you optimise your data to produce the best digital experiences that meet your customers’ needs?
Embrace the change
Change management, embracing tools and methods that allow you to adapt, and letting the next generation of innovators experiment are key. How can the technology and people combine to create value and position you where you need to be now?
Tech-first for digital-first
As customer expectations rise, brands need to manage the increasing importance of digital touchpoints. How do you drive the understanding that the value is putting content in the context of what the user’s needs are and how using AI can empower customers to take care of things on their own?
United Kingdom
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