Turning The Ship Around: Customer Experience Leadership 2021

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Peer exchange with a perspective from Oracle

Turning The Ship Around: Customer Experience Leadership 2021

Data-data-data

What 2020 has shown us is that actionable data achieved at pace and scale leads to resilience and then to growth. As customer expectations start to rise again, how do you optimise what you know to help those most valuable to you?

Roots, shoots and culture

No one is doing that they were doing 6 months ago. But you don’t want to throw the baby out with the bathwater, either. How do you see what’s been working, lock-in innovation and create the perfect culture to listen to what your customers need both now and in the future?

From tech options to tech necessity

It has never been so easy to make the case for transformation., as leaders see that connected data requires connected processes that unify the front and back offices. What do you need to do to have a 360° view of both your customers and your processes?

When
19-Nov-2020 from  9:00 AM to 10:15 AM
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Interactive
United Kingdom
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Phone: 07769 703 541
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Join us to exchange opinions and ideas with like-minded leaders from across industries with challenges in common. Featuring an inside story, interactive digital breakout rooms and panel session with Q&A, the event will be independently facilitated and will send you away with fresh insights, robust practical examples and powerful new connections.
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