Transformation Strategy 2021: A Digital Disruption Roadmap

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Peer exchange with a perspective from IBM

TRANSFORMATION STRATEGY 2021: A DIGITAL DISRUPTION ROADMAP

Build purpose

You need a sharp definition of what you want to achieve and what experience you want to deliver. Clarity of purpose via a transparent strategy allows you to map the changes in customer behaviour that are waiting around the corner. How do you optimise the critical experiences your customers want now?

A culture of disruption

No one is doing that they were doing 6 months ago. But you don’t want to throw the baby out with the bathwater, either. In a world of turbulence and continual change, how do you create an ecosystem to see what’s been working, lock-in innovation and create the perfect culture to listen to what your customers need both now and in the future?

Technology & trust

Smart engagement with appropriate analytics is the goal of the customer-centric brand. As your customers move across touchpoints and portals, how do you make the data valueexchange transparent, boost customer ownership and optimise trust?

When
10-Dec-2020 from 12:00 PM to  1:30 PM
Location
Interactive
United Kingdom
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Phone: 07769 703 541
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Event Code 2012-10-D20-10-Dec-20-IBM
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Join us to exchange opinions and ideas with leaders from across industries with challenges in common. Featuring an inside story, interactive digital breakout rooms and panel session with Q&A, the event will be independently facilitated and will send you away with fresh insights, robust practical examples and powerful new connections.
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