Closing the Automation Gap 2021
CLOSING THE AUTOMATION GAP 2021: PROCESS » CULTURE » OPERATIONS
The business architecture
Machine learning and AI to support modern, software-defined services, the development of automated processes, and the means to accommodate non-traditional ways of working will be key to an aligned business and IT culture. How do you set yourself up so that everyone is looking in the same direction?
Build back better
We have been able to adapt to previous digital disruptions at our own pace. Now it’s been fast-tracked at hyper-speed. Continual agility, innovation, and increased automation are all part of the organisational toolbox. How do you transform your digital culture to get your people where they need to be so that you are ready to ride the next innovation wave?
The legacy
The current crisis changed the way we work, the way in which we service our customers and the demands that those customers have. You need to look after them now and going forward. Legacy platforms can’t easily adapt to 2021’s requirements. How can automation help you lock-in innovation and create the perfect culture to listen to what your customers need both now and in the future?
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