European Telco CX Roadmap 2021

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Peer Exchange with a perspective from Oracle

European Telco CX Roadmap 2021

HOW DIGITAL INNOVATION IN CX CAN ACCELERATE YOUR JOURNEY FORWARD

Risk/reward equation

After an unusual year and the structural and operational changes it created, it’s time to deliver results. If you are to gain an advantage in 2021, focusing on the value innovation will bring and reducing the perception of risk associated with transformation is key. How can the technology transform your culture to get the risk/reward equation right and add value across all your channels?

Accelerate » innovate » grow value

As business remodels, accelerated digitisation, innovation, hyperpersonalisation and the right technology will be required to optimise the agility 5G will bring. As service providers become more important as 5G matures, how do you position yourself to do things differently, determine patterns, optimise low latency to maximise the data, get ahead of the innovation curve and launch new initiatives for both consumer and enterprise customers quickly?

Culture » engagement » optimal CX

Smart engagement with appropriate analytics is the goal of the customer-centric brand. As your customers move across touchpoints and portals, how do you instil a culture that optimises all your functions so that you are set up to understand, engage and retain your customers now and in the future?

 
 
 
 
 
 
 
 
 
 
 
When
20-Apr-2021 from  9:00 AM to 10:15 AM
Location
Interactive
United Kingdom
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Phone: 07769 703 541
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Event Code Oracle-D20-20-Apr-21
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Join us to exchange opinions and ideas with like-minded peers from major telcos across Europe. Featuring an inside story, interactive digital breakout rooms and panel session with Q&A, the morning will be independently facilitated and will send you away with fresh insights, robust practical examples and powerful new connections.

We bring Europe’s biggest telcos together to map out the future

 
 
 
 
 
Agenda
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Industry Telecommunications
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Client Oracle
Budget Holder MANCINI Livio
Country Audience EU
Date Hit Target No Registrations 07-04
EventRefNumber 296
Date Invoiced 15 May 2021
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