Digital-First: Building Frictionless Customer Engagement for Manufacturing

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With a perspective from SAP and Birlasoft
Digital-First: Building Frictionless Customer Engagement for Manufacturing
 
Customer expectations regarding response time, personalisation, sustainability and purchasing options are rising. Providing a frictionless journey through every touchpoint and rapid, first-time resolutions can be the unlock that puts the customer at the heart of every interaction. Given that bespoke engagement nurtures relationships, boosts loyalty and grows your brand, how do you deliver the intelligent service that your customers really want?
 

Embrace the new

New ways of selling and producing, from customer-driven manufacturing and servitization through to service transformation & Xaas, are the wave of the future. But disconnected data means you can’t deliver the experiences you and your customers want. How can new tech get your sales, service and marketing teams progressing leads, expanding accounts and unlocking agility?

Embed sustainability

Be it a decarbonised supply chain, sustainability metrics embedded in product design, the effect of ESG on the cost of capital, or your engagement strategy, everyone needs to be facing in the same direction. How can you keep your view constant and ensure all your people are focused on delivering a secure and sustainable supply chain culture?

Intelligent service

Intelligent service via analytics is the goal. How do you get real-time data, oversee complex systems and manage all your processes in order to see every stage of the journey and give your customers what they want when they want it?

 
 
When
27-Sep-2022 from 11:00 AM to 12:15 PM
Location
Interactive
United Kingdom
Contact
Phone: 07769 703 541
Email:
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Event Code SAP-Birlasoft-27-Sep-22-D16-Postponed
Audience

Join us to exchange opinions and ideas with manufacturing leaders with challenges in common.

Featuring live polling, interactive digital breakout rooms and panel session with Q&A, the event will be independently facilitated and will send you away with fresh insights, robust practical examples and powerful new connections.

With a perspective from SAP and Birlasoft

 
Agenda

Agenda 

Register your attendance and sign-in

Get comfortable, check your technology is working, turn off all distractions, and prepare yourself to engage in the discussion.

Facilitator Welcome - Opening Remarks

Our professional facilitator opens the meeting, runs through the basic technology required, house rules and sets the scene and context for the discussion

Live polling - Live poll and commentary.

We kick off the session with a poll question for you to consider and respond. Our co-host responds to the poll results.

Breakout Groups - Knowledge Exchange.

Within your breakout group you will prepare a question for the panel.

Panel + Q&A - A subject expert and several brands answer your questions.

Hosted by our facilitator the panel share insights and answer the questions posed by the breakout groups. 

Wrap-up - Closing remarks.

Our facilitator and co-host offer a few comments to end the session. Hopefully you leave us with a few discoveries under your belt!
Location Name Virtual
How to get there

Join the meeting online

The meeting joining link, required to attend will be provided to you in a calendar file when you register, please ensure you download the file and save it to your calendar.

To prepare in advance get the Meeting App. for your device. Visit our site digital10.zoom.us - Download

At the scheduled time or a few minutes before click directly on the meeting joining link we provided. Note the meeting link is personal to you. If you do not have the joining link you must re-register to join the event or contact us emma.haredale@t-e-n.com and we will resend the confirmation email.

 

 
 
 
 
 
Industry
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Client SAP-Birlasoft
Budget Holder OLVERA-KOSAK, Karla
Country Audience UK
Date Hit Target No Registrations
EventRefNumber 453
Date Invoiced
Target No Registrations 16
Attended Actual Guests 0
Date Campaign Launched 11 August 2022
Total No in First Campaign 1,800
List of Event Topics Manufacturing
Zoom Details
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Meeting ID 88346915582
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