Total Commerce in Turbulent Times: a Retail Roadmap for 2023 and Beyond

Total Commerce in Turbulent Times: a Retail Roadmap for 2023 and Beyond

If your business is having to deal with skyrocketing inflation, rising input costs and supply disruptions, finding the space for innovation, agility and transformation can be tough. You need to maximise your existing customer touchpoints, optimise your data, gain trust and push visibility to ensure profitability. How do you nurture relationships, drive loyalty, grow your brand, and deliver the sustainable, connected and integrated shopping experiences at speed and scale that your customers really want?

Seeing the bigger picture

The retail customer journey is increasingly complex. Disconnected data means you can’t deliver the meaningful experiences your customers want. How can you get a full, yet granular view of the customer, so you have the insights you need to gain an advantage and deliver real-time, integrated, one-to-one experiences at speed and scale?

End-to-end: total commerce

Sustainability is an opportunity now. Your customers want to engage secure in the knowledge that your operations are resilient, authentic, transparent and connected. How do you set yourself up to create a sustainable end-to-end journey and ensure that every link in the value chain is as strong as the next?

Addressing the profitability challenge

In a high-inflation environment, retailers need to keep a close eye on input costs and manage their margins. Optimising data and insights to do this means instilling your vision throughout your business; being data-driven is a mindset, not just a tech solution. How do you align your vision with your data so that you’re in the driving seat to boost profitability?