Customer experience for telco beyond the crisis: A POST COVID ROADMAP
Peer exchange with a perspective from Salesforce
Customer experience for telco beyond the crisis: A POST COVID ROADMAP
Customers are engaging differently during the crisis. The market is dynamic.
The silo mentality
The crisis has seen an acceleration in collaborative working and the breaking down of silos. Decision making is hyper-optimised and benefits are being aligned to goals via the use of cross-functional teams. How do you capture processes now to codify best practice?
When
17-Jul-2020 from 9:30 AM to 10:45 AM
Location
Interactive
United Kingdom
United Kingdom
Contact
Phone: 07769 703 541
Email: ben.crangle@t-e-n.com
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