Digital Life Partner: ISVs & Financial Services 2021

Digital Life Partner: ISVs & Financial Services 2021

The CX landscape: expectations and prospects

After some smoother terrain, there are bumps in the road. But with vaccines rolling out, we’re now looking towards the post-Covid era. How will customer behaviour have changed for the long term once the dust settles? Your customers expect to have empowered, hyperpersonalised relationships, so if you are set up to know what your customers need, then you’re able to tell them their options. How do we turn the eagerness of customers for a better digital experience into an opportunity to recover, thrive and improve?

The environment: data-regulation-innovation

Given the constant need for compliance in a market in which regulation is changing at speed, you need to innovate while ensuring your customers can engage with the end user secure in the knowledge that you eliminate vulnerabilities and keep their data safe. Should we accept that regulation kills innovation? In other words: how do you turn compliance spend into a budget for innovation?

The architecture: the next wave

No one is doing what they were doing 9 months ago, but traditional financial services still have siloed lines of business and complex legacy systems. 2021 needs different thinking. Given the mission-critical need of financial services organisations to move to the cloud, ISVs that set themselves up to support their customers to break down silos in a constant culture of innovation and build organisational alignment through hyper-verticalisation will prosper. How do you help create the perfect ecosystem to be more secure and resilient as a partner for your customers both now and in the future?