European Banking CX Roadmap 2021

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Peer Exchange with a perspective from Oracle

European Banking CX Roadmap 2021

HOW DIGITAL INNOVATION IN CX CAN ACCELERATE YOUR JOURNEY FORWARD

Risk/reward equation

A year on from the crisis and the structural and operational changes it created, it’s time to deliver results and gain that extra share of voice. If you are to gain an advantage in 2021, focusing on the value innovation will bring and reducing the perception of risk associated with transforming is key. How can the technology transform your culture to get the risk/reward equation right and add value across all your channels?

Accelerate » innovate » grow value

As business remodels, accelerated digitisation, innovation and hyper personalisation will be required to thrive. As customer expectations rise, how do you position yourself to do things differently, determine patterns, maximise the data, get ahead of the innovation curve and launch new initiatives quickly?

Culture » engagement » optimal CX

Smart engagement with appropriate analytics is the goal of the customer-centric brand. As your customers move across touchpoints and portals, how do you instil a culture that optimises all your functions so that you are set up to understand, engage and retain your customers now and in the future

 
 
 
 
 
 
 
 
 
 
 
When
22-Apr-2021 from  9:00 AM to 10:15 AM
Location
Interactive
United Kingdom
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Phone: 07769 703 541
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Event Code Oracle-D20-22-Apr-21
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Join us to exchange opinions and ideas with like-minded peers from major financial services organisations across Europe. Featuring an inside story, interactive digital breakout rooms and panel session with Q&A, the morning will be independently facilitated and will send you away with fresh insights, robust practical examples and powerful new connections.

We bring Europe’s biggest financial services firms together to map out the future
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Industry Financial Services
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Client Oracle
Budget Holder MANCINI Livio
Country Audience EU
Date Hit Target No Registrations 06-04
EventRefNumber 297
Date Invoiced 15 May 2021
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