The Supercharged Customer Experience

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Peer exchange with a perspective from Medallia
The Supercharged Customer Experience

GETTING THE BUY-IN TO TRANSFORM YOUR CX FOR 2023

How do you set yourself up to ensure your Customer Experience transformation vision runs right through the business?

Show the value

How do you show the value, advocate for innovation, and create the perfect culture that will get you where you need to be tomorrow today?

It’s all about the data

How do you see what’s been working, lock-in innovation and create seamless journeys with every customer before, during and after each interaction?

Starting and ending with the customer

How do you align processes, people and tech to give your customers what they want when they want it?

 
 
 
 
When
15-Nov-2022 from  8:30 AM to 10:15 AM
Location
7-8 Park Place
St. James's
London, LON SW1A 1LS
United Kingdom
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Event Code Medallia-15-Nov-22-FB24 (04-Oct)
Audience

Join us to exchange opinions and ideas with customer-focused leaders approaching shared challenges.

Featuring live polling, roundtable breakout discussions and panel session with Q&A, the event will be independently facilitated and will send you away with fresh insights, robust practical examples and powerful new connections.

Peer exchange with a perspective from Medallia
Agenda

8:15: Arrive and eat. Register your attendance. Go through to the networking room where breakfast is served​.

9:00: Forum. Move through to the meeting room and take a seat at your designated table​.

09:05: Welcome and poll. The facilitator welcomes you, introduces a live opinion poll, the results are shared with further insights​.

09:15 Breakouts. The facilitator poses a question for you to discuss. Each table is tasked with formulating its own new question for the panel that follows​.

09:45: Panel session. The facilitator calls the panel together and puts each table’s question to them for response and discussion​.

10:15 Networking. You are free to remain for further discussion.
Location Name St James's Hotel and Club
How to get there

St. James's Hotel and Club - Mayfair London

7-8 Park Place

London

SW1A 1LS
Industry Cross Industry
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Client Medallia
Budget Holder WADHER, Tash
Country Audience UK
Date Hit Target No Registrations 03-10
EventRefNumber 456
Date Invoiced 15 November 2022
Target No Registrations 24
Attended Actual Guests 0
Date Campaign Launched 17 August 2022
Total No in First Campaign 17
List of Event Topics Customer Experience
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