Turbocharging Customer Experience for 2023 and Beyond

Turbocharging Customer Experience for 2023 and Beyond

Tuesday, 04 October 2022

08:30  to  10:45

Address

St James's Hotel and Club
7-8 Park Place
St. James's
London
SW1A 1LS
United Kingdom

INDUSTRIES: Cross Industry

EVENT TYPE: Forum Breakfast

OVERVIEW
Turbocharging Customer Experience for 2023 and Beyond

TRANSFORMING YOUR CX FOR 2023 AND BEYOND

Bespoke engagement nurtures relationships, boosts loyalty and grows your brand. However, getting everyone on board with your customer strategy can be tricky. How do you set yourself up to ensure you've got the buy-in throughout the whole organisation?

Purpose, value, getting the buy-in

Clarity of purpose allows you to inspire the changes throughout your organisation. How do you show the value, advocate for innovation, and create the perfect culture that will get you where you need to be tomorrow today?

Data-led seamless journeys

Data is the key to seeing what works. How do you connect every interaction at every touchpoint to create seamless journeys with every customer before, during and after each interaction?

Give them what they want

In a world of changing market dynamics, starting with the customer is the one constant. How do you align processes, people and tech to give your customers what they want when they want it?

 
 
 
 
AUDIENCE

Join us to exchange opinions and ideas with customer-focused leaders approaching shared challenges.

Featuring live polling, roundtable breakout discussions and panel session with Q&A, the event will be independently facilitated and will send you away with fresh insights, robust practical examples and powerful new connections.

Peer exchange with a perspective from Medallia

LOCATION

St. James's Hotel and Club - Mayfair London

7-8 Park Place

London

SW1A 1LS